SHIPPING The shipping charges are applicable based on the volumetric weight of the products. These are calculated at the time of checkout
We ship furniture to most major cities in India.
DELIVERY TIME Furniture items and lifestyle goods may take up to 3 weeks to deliver if in stock, and 4-5 weeks to deliver if under production.
ORDER TRACKING We ship through leading courier services, and you can track your order online after it is shipped. Goods need to be signed for, upon delivery.
Once the order has been placed, onebytwo will send an order confirmation email that will include tracking information. You will be contacted, at the next stage with further information
RETURNS AND EXCHANGE We would love for you to like our products. Onebytwo’s return or exchange policy applies only if the product is damaged, defective, or incorrectly delivered. All refund/ replacement requests are to be made within 15 days of receiving the order.
CANCELLATIONS Cancellations will be considered if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the shipment of the product has been initiated.
DAMAGED, DEFECTIVE, OR INCORRECT DELIVERY /LOSS IN TRANSIT If a shipment shows signs of damage in transit, please let us know within 24 hours at firstname.lastname@example.org or +919925832350 (Monday to Saturday 10am to 6pm IST or +5:30GMT). In an unlikely event, if you happen to receive an incorrect or defective merchandise (style, size, quantity), please share the pictures of the damaged packaging or material with us.
The quality control team will evaluate and then initiate a replacement on the same, or if the item is not readily available, a credit note for the same amount. We apologize in advance for any issues you might face, and look forward to helping you replace your items at the earliest.
EXCHANGE PROCEDURE We will arrange for pick-up of the damaged/incorrect items. Please ensure the product is securely packed, and in unused and saleable condition. Please also attach the original receipt.
Once the damaged/ incorrect product is received by us in its original state and has been approved by our Quality Team, we will exchange the product or you shall be provided with a store credit towards the full amount paid by you for the product.
In exceptional circumstances, a refund of the amount back to your credit card/ debit card/ bank account may be made, in which case return shipping charges and transaction fees might be applicable.
onebytwo reserves the rights to reject/ refuse the returns and refunds in case: Articles are not in their original packaging
If the articles are not repackaged in the same packing material as received
If the articles/ products received are not in the same condition as shown in the pictures shared with us at the time of raising the request for returns.
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